Contact Us

We're a small team and we read every message. Reach us through any of the channels below — typical response time is under 4 business hours.

Email — Sales & Demos

[email protected]

Plan questions, demo bookings, partnership enquiries.

Email — Support

[email protected]

Account issues, data refresh, technical bugs.

Email — Billing & Refunds

[email protected]

Invoices, payment receipts, refund requests.

Phone / WhatsApp

+91 93501 67900

Mon–Sat, 09:30–19:00 IST.

Registered Office

Onyx Labs FZC LLC
26th Floor, Amber Gem Tower,
Sheikh Khalifa Street, Ajman,
United Arab Emirates

Grievance Officer

In line with the Information Technology (Intermediary Guidelines) Rules, 2021, our grievance officer is reachable at:

Designation: Grievance Officer, ShipScout
Email: [email protected]
Hours: Mon–Fri, 10:00–18:00 IST
Response SLA: within 48 business hours; resolution within 15 working days.

Business hours

Monday to Saturday, 09:30–19:00 IST. We are closed on Indian national holidays. Urgent production issues are handled outside hours via [email protected] with the subject line prefix [URGENT].